CHANGEPOINT INTEGRATED HEALTH
TITLE: Medical Assistant
SMI Substance Abuse DD
LINES OF AUTHORITY: This position is supervised clinically by the provider and administratively by the Medical Department Manager.
POSITION SUMMARY: The Medical Assistant is expected to work alongside the provider and perform all duties of a Medical Assistant. Medical Assistant will help patients feel at ease in the provider's office and often explain the provider's instructions. Must assist the department in good patient care and provide proper documentation as assigned.
CLINICAL DUTIES (may include, but not limited to):
ADMINISTRATIVE DUTIES (may include, but not limited to):
1. Using computer applications
2. Answering telephones
3. Greeting patients
4. Updating and filing patient medical records
5. Scheduling appointments
6. Arranging for hospital admissions and laboratory services
7. Handling correspondence
8. Calling in prescriptions
9. Adhering to personnel policies and compliance with agency requirements for ethical and professional behavior.
10. Responsible for correspondence of confidential and non- confidential information.
11. Keep clear, concise and accurate records and perform clinical activity and
required clinical documentation according to policy and procedures.
12. Establish and maintain a working relationship with personnel and resources;
act as a liaison with other service providers and ChangePoint staff to assist in
coordinating patient care.
13. Perform other duties as assigned by supervisor.
Frequent interaction with HCIC and insurance companies for authorizations.
Interface as needed with Medical Officers and other clinical team members.
Collaboration as appropriate, with other community resources/referral agencies, with the patient consent.
Qualifications and Experience
High school diploma/GED.
Valid Arizona Driver's License.
Combination of clerical training and experience equivalent to at least one
Comply with a Drug Free workplace.
Experience or training in clinical records management.
Fluent in English both verbally and in writing.
Able to prioritize workload, expedite and organize flow of
assignments under the supervision of the Outpatient Nurse Supervisor.
Excellent computer skills necessary.
Able to work in crisis oriented work environment and to effectively employ
analytical and problem-solving skills.
Effective time management skills.
Phone courtesy and customer service skills.
Ability to type a minimum of 30 words per minute.
Sitting for extended periods of time at a desk/computer; less frequently, walking, lifting and reaching.
Visual capacity necessary to fulfill documentation, responsibilities of job.
Able to hear ordinary conversation and phone communications.
Negative TB skin test.
Able to work in a setting where there will be customers who are emotionally distressed, in crisis.
Able to correctly use office equipment (e.g.: copier, PC/word processor, fax machine). Able to employ multi-line telephone system.
Air conditioned and/or heated unit setting.
Area may be noisy or congested with people on occasion.
Will accommodate as appropriate and reasonable.
I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information. Penalties for violation may include disciplinary action, including termination of employment, and/or criminal or civil action.