Medical Assistant



TITLE: Medical Assistant



SMI           Substance Abuse           DD

LINES OF AUTHORITY: This position is supervised clinically by the provider and administratively by the Medical Department Manager.

POSITION SUMMARY: The Medical Assistant is expected to work alongside the provider and perform all duties of a Medical Assistant.  Medical Assistant will help patients feel at ease in the provider's office and often explain the provider's instructions.  Must assist the department in good patient care and provide proper documentation as assigned.

CLINICAL DUTIES (may include, but not limited to):

  1. Taking medical histories
  2. Taking vitals
  3. Explaining treatment procedures to patients
  4. Preparing patients for examination
  5. Assisting the physician during exams
  6. Collecting and preparing laboratory specimens
  7. Performing basic laboratory tests
  8. Instructing patients about medication and special diets
  9. Preparing and administering medications as directed by the provider
  10. Authorizing prescription refills as directed
  11. Drawing blood
  12. Taking electrocardiograms
  13. Removing sutures and changing dressings

ADMINISTRATIVE DUTIES (may include, but not limited to):

1.  Using computer applications

2.  Answering telephones

3.  Greeting patients

4.  Updating and filing patient medical records

5.  Scheduling appointments

6.  Arranging for hospital admissions and laboratory services

7.  Handling correspondence

8.  Calling in prescriptions

9.  Adhering to personnel policies and compliance with agency requirements for ethical and professional behavior.

10.  Responsible for correspondence of confidential and non- confidential information.

11.  Keep clear, concise and accurate records and perform clinical activity and

  required clinical documentation according to policy and procedures.

12.  Establish and maintain a working relationship with personnel and resources;

act as a liaison with other service providers and ChangePoint staff to assist in

coordinating patient care.

13.  Perform other duties as assigned by supervisor.


Frequent interaction with HCIC and insurance companies for authorizations.

Interface as needed with Medical Officers and other clinical team members.

Collaboration as appropriate, with other community resources/referral agencies, with the patient consent.


  Qualifications and Experience


  High school diploma/GED.

  Valid Arizona Driver's License.

  Combination of clerical training and experience equivalent to at least one


  Comply with a Drug Free workplace.


  Experience or training in clinical records management.




  Fluent in English both verbally and in writing.


  Able to prioritize workload, expedite and organize flow of

    assignments under the supervision of the Outpatient Nurse Supervisor.

  Excellent computer skills necessary.

Able to work in crisis oriented work environment and to effectively employ

analytical and problem-solving skills.

  Effective time management skills.

  Phone courtesy and customer service skills.

Ability to type a minimum of 30 words per minute.






  Physical Requirements

  Sitting for extended periods of time at a desk/computer; less frequently, walking, lifting and reaching.

  Visual capacity necessary to fulfill documentation, responsibilities of job.

  Able to hear ordinary conversation and phone communications.

  Negative TB skin test.


  Emotional Capabilities

  Able to work in a setting where there will be customers who are  emotionally distressed, in crisis.


  Equipment Operation

  Able to correctly use office equipment (e.g.: copier, PC/word processor, fax machine).  Able to employ multi-line telephone system.

  Environmental Conditions

  Air conditioned and/or heated unit setting.

  Area may be noisy or congested with people on occasion.


  Will accommodate as appropriate and reasonable.


I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information.  Penalties for violation may include disciplinary action, including termination of employment, and/or criminal or civil action.