Driver

Job title	DRIVER
Job Code
Status	Hourly non-exempt
Lines of Authority	This position is supervised by the Office Manager.

Position Summary

The Driver is responsible for transportation of adults, children and SMI customers to and from scheduled appointments.

Duties and Responsibilities

1. Adhere to personnel policy and comply with agency requirements for ethical and professional behavior.

2. Maintain a schedule of appointments for customers being transported.

3. Maintain transportation log.

4. Report any vehicle problems to supervisor.

5. Helps maintain the vehicles with oil changes and repairs as needed.

6. Insures our vehicles are accounted for on a daily basis.

7. Checks all vehicle fluids and does general inspection on Friday mornings.

8. Maintains a spreadsheet of all vehicles with extra sets of keys and assures no keys are missing.

9. This position requires positive and active support of the company, the customer and the co-worker.

10. Must participate in quality management and quality improvement activities.

11. Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace.

12. Performs other duties as assigned by the Office Manager and/or Program Director.

Primary Contacts

Coordinate schedule with Office Manager.
Frequent interaction with customers and personnel.

Position Requisites

Qualifications and Experience

Required:

High school diploma/GED
Must be at least 21 years of age.
Current Arizona Driver's License.
Good driver record.
CPR and Frist Aid Certification.
Comply with a Drug Free workplace.
Fingerprint Clearance.
Background Check

Skills/Abilities

Required:

Fluent in English, both verbally and in writing.
Literate.
Ability to organize and coordinate work.

Preferred:

Customer service skills.

Working Conditions

Physical Requirements

Able to perform physical functions of the job with or without reasonable accommodation as necessary.
Able to communicate using auditory, visual, written tools or use other service aides for the completion of the work.
Able to visually see a computer screen and various kinds of written documents or use other service aides for completion of the work.

Emotional Capabilities

Able to work in a setting where there will be customers who are emotionally distressed, in crisis.

Equipment Operation

Able to operate Company vehicles.

Environmental Conditions

Cooled and/or heated vehicle setting.

Accommodations(s)

Will accommodate as appropriate and reasonable.

Confidentiality Level

I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information. Penalties for violation may include disciplinary action, including termination of employment, and/or criminal or civil action.

I certify that I have read and understand my job description and the above employee confidentiality statement.

___________________________________ ____________________

Employee Signature Date

_____________________________________ ____________________

Supervisor Signature Date

Position Summary

Provide services to identified high needs customers. Advocate for customers, obtain entitlements, coordinates transportation between ChangePoint and other service providers. The Dedicated Case Manager is expected to cooperate as a team member in the provision of a therapeutic environment that encourages each customer's emotional growth. This position will be expected to maintain an acceptable level productivity as measured by billable hours. The Dedicated Case Manager is expected to meet all standards for clinical documentation.

Duties and Responsibilities

1. Adheres to personnel policies and comply with agency requirements for ethical and professional behavior.

2. Protects client's confidentiality and personal rights.

3. Keeps clear, concise and accurate records of clinical activity according to Policy and Procedures.

4. Provides intensive in-home services to identified high needs children.

5. Carries a case load of no more than 20 children of which 8 need to meet the high needs criteria as set by DBHS/HCIC.

6. Assists customers in obtaining entitlements and benefits pertaining to housing, income, health, and other supportive services as needed.

7. Provides assertive outreach to customers who resist involvement or have difficulty accessing services.

8. Establishes and maintains a working relationship with personnel and referral resources.

9. Coordinates and accompanies customers to Telemedicine doctor visits and completes record keeping requirements for visits.

10. If qualified, provides rotating on-call coverage.

11. Must meet state standards for continued education.

12. This position requires positive and active support of the company, the customer and the co-worker.

13. Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace.

14. Must participate in quality management and quality improvement activities.

15. Performs other duties as assigned by the Program Director or designee.

? Children's Program Lead

Will assign DCM caseloads and coordinate groups and activities.

Will train new Children's Program staff as assigned

Will assist in doing biweekly supervisions for staff assigned

Will assist in interviews

Will assist in constructive assessments and redirection

Will submit timesheets on a weekly basis

Will perform other duties as assigned by the Children Program Manager

Primary Contacts

Frequent interaction with clients and their support system, usually their family.
Interface as needed with peers and other clinical team members.
Collaboration, as appropriate, with other community resources/referral agencies, with the client's s consent.

Position Requisites

Qualifications and Experience

Required:

High School Diploma; or General Education Equivalency Certificate plus two years Behavioral Health Experience.
Current Arizona Driver's License.
Fingerprint Clearance.
Must be at least 21 years of age.
Comply with a Drug Free workplace.
Knowledge and ability to define the needs of the client served.

For Those Working with Children/Adolescent:

1. Knowledge and training in development stages and interface of development with childhood disorder.

2. Knowledge of Behavior Management and ability to develop age-appropriate interventions.

3. Able to communicate at an age-appropriate level.

Preferred:

One-year Behavioral Health experience.
CPR and First Aid certification.
Knowledge of entitlement process and local resources.

Skills/Abilities

Required:

Fluent in English, both verbally and in writing.
Literate.
Able to effectively employ analytical and problem-solving skills.
Able to prioritize, handle multiple tasks with client.
Ability to accurately complete difficult paperwork in a timely manner, producing professional documents, charting in client charts, and record keeping using JCAHO, NARBHA and DHS standards.

Preferred:

Experience and training in crisis intervention.
Familiar with psychotropic drugs and their side effects.

Working Conditions

Physical Requirements

Able to perform physical functions of the job with or without reasonable accommodation as necessary.
Able to communicate using auditory, visual, written tools or use other service aides for the completion of the work.
Able to visually see a computer screen and various kinds of written documents or use other service aides for completion of the work.

Emotional Capabilities

Able to work with customers who are emotionally distressed, in crisis.
Able to work with customers who have been abused or perpetrated abuse.
Able to work with customers who abuse substances.

Equipment Operation

Able to operate general office equipment.
Able to operate Company vehicles.

Environmental Conditions

Cooled and/or heated office setting or customer's home.
Outdoors.

Accommodations(s)

Will accommodate as appropriate and reasonable.

Confidentiality Level

I certify that I have read and understand my job description and the above employee confidentiality statement.

___________________________________ ____________________

Employee Signature Date

_____________________________________ ____________________

Supervisor Signature Date

COMPETENCY CHECKLIST

Job title	Dedicated Case Manager
Job Code	024
Employee Name

COMPETENCY

REQUIRED

COMPETENCY DEMONSTRATED AS EVIDENCED BY

BY WHAT MEASURING TOOL

BY WHO

WHEN

H = HIRE

S = SIX MONTH EVALUATION

A = ANNUALLY PLEASE INITIAL

PHYSICAL:

Physical Strength

Visual acuity

Communication

Able to perform physical functions of the job with or without reasonable accommodation as necessary

Able to operate a motor vehicle

Able to document and observe

customers using vision or other service aides for completion of work.

Able to communicate through auditory, visual, written or other service aides for the completion of the work.

Able to communicate fluently in English, verbally and in writing.

Physical health clearance/observation

Interview/observation

Road test

Observation

Interview/observation

Documentation review

Supervisor

/Program Director

Supervisor/

Program Director

Supervisor/

Program Director

Supervisor/

Program Director

H ______

S ______

A ______

H ______

S ______

A ______

H ______

S ______

A ______

H ______

S ______

A ______

SKILL:

Treatment Plans

Outreach

Telemedicine

Intervention

Able to implement treatment plans.

Able to provide assertive outreach.

Able to assist customers with telemedicine psychiatric appointments.

Able to list two interventions/services likely to be performed by Case Manager:

________________________

(Home visits, transportation, phone calls, assist with paperwork/applications.)

Able state two situations when outreach would be beneficial:

________________________

(F/U missed appointments, re-schedule appointments, at-risk for inpatient, recent release from inpatient, indicated on TX plan.)

Able to list one role to perform when accompanying customers during telemedicine visits:

(Reassure customer, provide info to medical officer, record significant info, relay info to other team members)

Addressed on competency quiz for paraprofessionals and behavioral health technicians.

Supervisor/

Program Director

Supervisor/Program Director

H ______

S ______

A ______

H ______

S ______

A ______

H ______

S ______

A ______

H ______

S ______

A ______

KNOWLEDGE:

Development

Mental Health

___Children

___ Adults

___Substance

Abuse

Symptoms

Behavior Management

Techniques/Crisis

Management

Knowledge and training in development states.

Able to at least list child, adolescent/Teen, Young adult, and adulthood/older as stages:

________________________

Addressed on competency quiz for paraprofessionals and behavioral health technicians.

Able to identify three verbal/non-verbal signs of escalation:

________________________

(Tone, volume, cadence, demands, threats, gestures, posturing, muscle tension, breathing)

Able to identify three verbal de-escalation techniques:

________________________

(Stay calm, alert other/call Code Yellow, remove other customers/isolate situation, escape plan, notify authorities, remove weapons)

Able to identify a Code Yellow as our hostile customer/visitor code:

Yes No

Supervisor/Program Director

H ______

S ______

A ______

H ______

S ______

A ______

H ______

S ______

A ______

H ______

S ______

A ______

_____________________________________ ____________________

Supervisor Signature Date