Case Manager I





SPECIAL POPULATION served by Case Manager:

SMI  Children/Adolescent  Substance Abuse  DD

LINES OF AUTHORITY: This position is supervised by the Program Director or their Designee.  Unless specifically designated this position does not supervise other personnel.  The position may require periodic participation in peer review activities.

POSITION SUMMARY: Advocate for clients, obtain entitlements, coordinate transportation between ChangePoint and other service providers.  The BHT/Case Manager is expected to cooperate as a team member in the provision of a therapeutic environment that encourages each customer's emotional growth.  This position will be expected to maintain an acceptable level of productivity as measured by billable hours.  This positon is expected to meet all standards for clinical documentation.


  1. Adheres to personnel policies and comply with agency requirements for ethical and professional behavior.

  2. Provides services to clients as a case manager.

  3. Is responsible for all aspects of the clinical records, provides crisis services and assist with service coordination for the client.

  4. Engages and includes the client in the development and implementation of the treatment plan.

  5. Protects client confidentiality and personal rights.

  6. Keeps clear, concise and accurate records of clinical activity according to Policy and Procedures.

  7. Assists clients in obtaining entitlements and benefits pertaining to housing, income, health and other supportive services, as needed

  8. Provides recreation, leisure , and pro-social skills for clients both individually and in groups

  9. Provides transportation as needed.

  10. Work with other agencies to provide wrap services including going in the home and/or school to prevent out of home placement

  11. Provides assertive outreach to clients who resist involvement or have difficulty accessing services

  12. Establishes and maintains a working relationship with personnel and referral resources.

  13. Provide vocational services:

    1. Perform vocational screenings and evaluations

    2. Act as a liaison between client, Department of Vocational Rehabilitation, and employer.

    3. Provide Client advocacy

    4. Provide job development and placement services

    5. Provide community training site development

  1. Provide health promotion.

    1. Coordinates and accompanies clients to PCP/Doctor appointments.

    2. Advocates for client at Doctor appointments

    3. Provides health promotion groups including but not limited to hygiene, exercise, and nutrition.

  2. Must meet state standards for continued education.

  3. If qualified, provides rotating on-call coverage and update tx plans

  4. This position requires positive and active support of the company, the client and the co-worker.

  5. Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace.

  6. Must participate in quality management and quality improvement activities.

  7. Performs other duties as assigned by their supervisor or designee.


  • Frequent interaction with clients and their support system, usually their family.

  • Interface as needed with peers and other clinical team's members.

  • Collaboration, as appropriate, with other community resources/referral agencies, with the customer's consent.


  Qualifications and Experience


  • High School Diploma

  • plus five (5) years Behavioral Health Experience for BHT case management level

  • Current Arizona Driver's License.

  • Fingerprint Clearance.

  • Comply with a Drug Free workplace.

  • Must be at least 21 years old.

  • Knowledge and ability to define the needs of the client served.  

    •   For Those Working With SMI

    • 1.  Knowledge of symptoms related to qualifying diagnosis.

  2.  Ability to identify and communicate signs of regression and deterioration.

  3.  Knowledge of interventions to foster self care and ADL skill development.

  For Those Working With Children/Adolescent:

  1. Knowledge and training in development stages and interface of

  development with childhood disorder. 

  2. Knowledge of Behavior Management and ability to develop age-

  appropriate interventions.

  3.  Able to communicate at an age-appropriate level.

  For Those Working With Substance Abuse:

  1.  Able to identify signs and symptoms of Substance Abuse and Chemical


  2.  Knowledge of range of treatment for dependence including relapse,

  prevention, strategies and self help groups.

  3. Able to provide a diagnostic impression per DSM IV criteria for Substance

  Abuse and Chemical Dependency.

  4. Knowledge of history of substance dependence and of the

  biopsychosocial influences and effects of dependencies.

For Those Working With DD:

  1.  Knowledge of symptoms related to qualifying diagnosis.

  2.  Ability to identify and communicate signs of regression and deterioration.

  3.  Knowledge of Article 9 (customer rights) of State Requirements.

  4.  Knowledge of Customer Intervention Techniques relative to self care and

  ADL skill development.


  • CPR and First Aid certification.

  • Knowledge of entitlement process and local resources.



  • Fluent in English, both verbally and in writing.

  • Literate.

  • Able to effectively employ analytical and problem-solving skills.

  • Able to prioritize, handle multiple tasks with customer.

  • Ability to accurately complete difficult paperwork in a timely manner

      producing professional documents, charting in customers charts, and record

      keeping  using TJC, NARBHA and DHS standards.



  • Experience and training in crisis intervention.

  • Familiar with psychotropic drugs and their side effects.


  Physical Requirements

Able to sit for extended periods of time.

  Able to speak clearly in ordinary conversation and phone communications.

  Able to hear ordinary conversation and phone communications.

  Emotional Capabilities

  Able to work with customers who are emotionally distressed, in crisis.

  Able to work with individuals who have been abused or perpetrated abuse.

  Able to work with customers who abuse substances.

  Equipment Operation

  Able to drive a vehicle.

    Able to operate general office equipment.

  Environmental Conditions

  Air conditioned and/or heated office setting.



  Will accommodate as appropriate and reasonable.


I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information.  Penalties for violation may include ChangePoint disciplinary action, including termination of employment, and/or criminal or civil action.