Program Director

Job title

Program Director



Lines of Authority

This position is supervised by the Chief Operating Officer (COO).  This position supervises the following staff at their site:  Office Manager, all clinical personnel assigned to them with the exception of physicians with whom the Program Director has a collaborative role.  The position requires participation in peer review and quality assurance activities.

Position Summary

The Program Director is responsible for the overall direction of the continuum of clinical and administrative services at their site as directed by the COO.  Provide assessment, treatment and related clinical activities to clinic population with psychiatric diagnoses; perform as a therapist/clinical liaison.  The Program Director is expected to cooperate as a team member in the provision of therapeutic environment that encourages each client's emotional growth.  The Program Director is expected to meet all standards for clinical documentation.  The Program Director is expected to provide leadership; direction and supervision to all staff at his/her site especially those assigned directly to them. Provide daytime crisis intervention, intakes as needed and will rotate for on-call coverage.

Duties and Responsibilities

1.  Adheres to personnel policy and complies with agency requirements for ethical and professional behavior.

2.  Provides adequate assessment, crisis service and psychotherapy using customer, family and group modalities.

3.  Completes file audits as directed by the COO.

4.  Assumes duties as directed by the COO.  This willinclude but is not limited to completing, providing, and signing off on supervision forms assigned to you per ADBHS and ChangePoint policies, completing, providing and signing off on  performance appraisals per ChangePoint policies.

5.  Assumes responsibilities of new or special projects as directed by the COO and/or CEO.

6.  Responsible for responding to crises as needed.

7.  Recommend staffing; assist in the determination of the qualifications, competence and responsibilities of clinical personnel; and participate in the hiring of these personnel.

8.  Perform those duties as specified for a therapist as needed to meet customer service demands.

9.  Provide administrative and clinical supervision as required.

10. Oversee accessibility, availability, delivery and quality of clinical services at his/her site.

11.  Work as a team player in an interdisciplinary team.

12.  Promotes Cultural Competence.

13.  This position requires positive and active support of the company, the customer and the co-worker.

14.  Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace.

  15.  Perform other duties as assigned by the COO and/or CEO.

Primary Contacts

  • Interface regularly with other clinical team members.
  • Collaboration, as appropriate, with other community resources/referral agencies, with the customer's consent.
  • Participation in the professional community as a public relations representative of the Company.
  • Periodic interface with regulatory and accrediting bodies as regards the delivery of clinical services for the Company.
  • Interface with referral sources and payers.

Position Requisites

Qualifications and Experience


  • Master's Degree in Social Work, Counseling, Psychology or related Human Services field.

  • Licensed at the Associate practice level by the Arizona Board of Behavioral Health Examiners.

  • Minimum of three years of experience in a management position in a healthcare setting.

  • Minimum of five years of experience in the direct provision of clinical services with adults and/or children in a behavioral health field (may be waived at the discretion of the provider).

  • Counseling experience with a variety of program modalities and customer populations, including, but not limited to customer, group and family therapy, child/adolescent, substance abuse, legal referrals, SMI  populations, inpatient, outpatient, partial care and residential and/or group home settings.

  • Current Arizona Driver's License. 

  • CPR and First Aid certification.

  • Fingerprint Clearance.

  • Knowledge and ability to define the needs of the customer served.

  • Comply with a Drug Free workplace.


  • Licensed at the Independent or Associate practice level by the Arizona Board of Behavioral Health Examiners.

For Those Working With SMI:

1.  Knowledge of symptoms related to qualifying diagnosis.

2.  Ability to identify and communicate signs of regression and deterioration.

3.  Knowledge of interventions to foster self-care and ADL skill development.

For Those Working With Children/Adolescent:

1.  Knowledge and training in development stages and interface of development with childhood disorders.

2.  Knowledge of Behavior Management and ability to develop age-appropriate interventions.

3.  Able to communicate at an age-appropriate level.

For Those Working With Substance Abuse:

1.  Able to identify signs and symptoms of Substance Abuse and Chemical Dependency.

2.  Knowledge of range of treatment for dependence including relapse, prevention, strategies and self-help groups.

3.  Able to provide a diagnostic impression per DSM IV criteria for Substance Abuse and Chemical Dependency.

4.  Knowledge of history of substance dependence and of the biopsychosocial influences and effects of dependencies.

For Those Working With DD:

1.  Knowledge of symptoms related to qualifying diagnosis.

2.  Ability to identify and communicate signs of regression and deterioration.

3.  Knowledge of Article 9 (customer rights) of State requirements.

4.  Knowledge of Customer Intervention Techniques relative to self-care and  ADL skills development.



  • Able to work within a multidisciplinary structure.
  • Able to employ Quality Management theory and techniques to the management of clinical services.
  • Strong verbal and written communication skills.
  • Knowledge of resources available in the community, including those relevant to special populations.
  • Trained in and effectively manages crisis intervention/behavior management.
  • Familiar with psychotropic drugs and their side effects.
  • Strong organizational and time management skills.
  • Able to interact effectively with behaviorally challenged customers and their families, professionals, and support personnel and to assist in making community referrals.
  • Ability to supervise personnel.
  • Fluent in English both verbally and in writing.
  • Literate.
  • Able to effectively employ analytical and problem solving skills.
  • Ability to work forty (40) hours per week.
  • Ability to identify signs of abuse and neglect.


  • Basic knowledge of computer software programs.


Working Conditions

Physical Requirements

  • Able to perform physical functions of the job with or without reasonable accommodation as necessary.

  • Able to communicate using auditory, visual, written tools or use other service aides for the completion of the work.

  • Able to visually see a computer screen and various kinds of written documents or use other service aides for the completion of the work.

    Emotional Capabilities

  • Able to work with customers who are emotionally distressed, in crisis.

  • Able to work with customers who have been abuse or perpetrated abuse.

  • Able to work with customers who abuse substances.

    Equipment Operation

  • Able to operate general office equipment.

  • Able to operate Company vehicles.

    Environmental Conditions

  • Cooled and/or heated office setting



  • Will accommodate as appropriate and reasonable.

Confidentiality Level

I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information.  Penalties for violation may include disciplinary action, including termination of employment, and/or criminal or civil action.