Job title | DEDICATED CASE MANAGER |
Lines of Authority | This position is supervised by the Program Director or designee. This position may require periodic participation in peer review activities. |
Position Summary
Provide services to identified high needs customers. Advocate for customers, obtain entitlements, coordinates transportation between ChangePoint and other service providers. The Dedicated Case Manager is expected to cooperate as a team member in the provision of a therapeutic environment that encourages each customer's emotional growth. This position will be expected to maintain an acceptable level productivity as measured by billable hours. The Dedicated Case Manager is expected to meet all standards for clinical documentation.
Duties and Responsibilities
1. Adheres to personnel policies and comply with agency requirements for ethical and professional behavior.
2. Protects client's confidentiality and personal rights.
3. Keeps clear, concise and accurate records of clinical activity according to Policy and Procedures.
4. Provides intensive in-home services to identified high needs children.
5. Carries a case load of no more than 20 children of which 8 need to meet the high needs criteria as set by DBHS/HCIC.
6. Assists customers in obtaining entitlements and benefits pertaining to housing, income, health, and other supportive services as needed.
7. Provides assertive outreach to customers who resist involvement or have difficulty accessing services.
8. Establishes and maintains a working relationship with personnel and referral resources.
9. Coordinates and accompanies customers to Telemedicine doctor visits and completes record keeping requirements for visits.
10. If qualified, provides rotating on-call coverage.
11. Must meet state standards for continued education.
12. This position requires positive and active support of the company, the customer and the co-worker.
13. Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace.
14. Must participate in quality management and quality improvement activities.
15. Performs other duties as assigned by the Program Director or designee.
Primary Contacts
Position Requisites
Qualifications and Experience
Required:
For Those Working With Children/Adolescent:
1. Knowledge and training in development stages and interface of development with childhood disorder.
2. Knowledge of Behavior Management and ability to develop age-appropriate interventions.
3. Able to communicate at an age-appropriate level.
Preferred:
Skills/Abilities
Required:
Preferred:
Working Conditions
Physical Requirements
Emotional Capabilities
Equipment Operation
Environmental Conditions
Accommodations(s)
Confidentiality Level
I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information. Penalties for violation may include disciplinary action, including termination of employment, and/or criminal or civil action.