Certified Medical Assistant



TITLE:  Certified Medical Assistant



SMI     Substance Abuse  DD

LINES OF AUTHORITY: This position is supervised clinically by the provider and administratively by the Medical Assistant Supervisor.

POSITION SUMMARY: The Medical Assistant is expected to work alongside the provider and perform all duties of a Medical Assistant.  Medical Assistant will help patients feel at ease in the provider's office and often explain the provider's instructions.  Must assist the department in good patient care and provide proper documentation as assigned.

CLINICAL DUTIES (may include, but not limited to):

Adhere to personnel policies and comply with agency requirements for ethical and professional behavior.

This position requires positive and active support of the company, the  customer and the co-worker.

May be required to participate in quality management and quality improvement activities.

Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace.

Taking medical histories

Taking vitals

Explaining treatment procedures to patients

Preparing patients for examination

Assisting the physician during exams

Collecting and preparing laboratory specimens

Performing basic laboratory tests

Instructing patients about medication and special diets

Preparing and administering medications as directed by the provider

Authorizing prescription refills as directed

Blood draws and medication injections

Taking electrocardiograms

Removing sutures and changing dressings

Must keep all credentials such as Level One Fingerprint Clearance Card, medical license, etc. up to date and current. 

Must be compliant with all training requirements. 

Must comply with all other ChangePoint policies and procedures. 

Perform other duties as may be required.

ADMINISTRATIVE DUTIES (may include, but not limited to):

Using computer applications

Answering telephones

Greeting patients

Updating and filing patient medical records

Scheduling appointments

Arranging for hospital admissions and laboratory services

Handling correspondence

Calling in prescriptions

Adhering to personnel policies and compliance with agency requirements for ethical and professional behavior.

Responsible for correspondence of confidential and non- confidential information.

Keep clear, concise and accurate records and perform clinical activity and

  required clinical documentation according to policy and procedures.

Establish and maintain a working relationship with personnel and resources;

act as a liaison with other service providers and ChangePoint staff to assist in

coordinating patient care.

Perform other duties as assigned by supervisor.


Frequent interaction with HCIC and insurance companies for authorizations.

Interface as needed with Medical Officers and other clinical team members.

Collaboration as appropriate, with other community resources/referral agencies, with the patient consent.


  Qualifications and Experience


  Valid Medical Assistant Certification

  Valid Arizona Driver's License.

  Must be at least 21 years of age.

  Level One Fingerprint Clearance

  Comply with a Drug Free workplace.


   Experience or training in clinical records management.



  Fluent in English both verbally and in writing.


  Able to prioritize workload, expedite and organize flow of


  Excellent computer skills necessary.

  Able to work in crisis-oriented work environment and to effectively employ

  analytical and problem-solving skills.

   Effective time management skills.

   Phone courtesy and customer service skills.

 Ability to type a minimum of 30 words per minute.



  Physical Requirements

  Sitting for extended periods of time at a desk/computer; less frequently,   walking, lifting and reaching.

  Visual capacity necessary to fulfill documentation, responsibilities of job.

  Able to hear ordinary conversation and phone communications.

  Negative TB skin test.


  Emotional Capabilities

  Able to work in a setting where there will be customers who are  emotionally distressed, in crisis.


  Equipment Operation

  Able to correctly use office equipment (e.g.: copier, PC/word processor,   fax machine).  Able to employ multi-line telephone system.

  Environmental Conditions

  Air conditioned and/or heated unit setting.

  Area may be noisy or congested with people on occasion.


  Will accommodate as appropriate and reasonable.


I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information.  Penalties for violation may include disciplinary action, including termination of employment, and/or criminal or civil action.